Privacy
Policy.

Pivot Shipping International (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of individuals who interact with our website, services, and communications.

This Privacy Policy explains how we collect, use, store, and protect personal data submitted through our website and related digital properties operated by Pivot Shipping International.

By accessing our website, submitting an inquiry form, requesting a quote, or communicating with us, you acknowledge the practices described in this Policy.

We collect information you voluntarily provide to us, as well as certain technical information collected automatically when you visit our website.

Information You Provide Directly

• Full name and professional title
• Business or company name
• Business email address
• Phone number and office location
• Shipping details, cargo type, and freight requirements
• Import or export origin and destination information
• Any other information included in your inquiry or correspondence

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referral source, such as search engines or external links
• Device type and screen resolution
• Date and time of website access

Business Communications

If you communicate with us by email, telephone, WhatsApp, or other channels regarding logistics inquiries, shipment coordination, or service requests, we may retain records of those communications for operational and service continuity purposes.

We use personal information for legitimate business purposes related to logistics, freight forwarding, customs support, warehousing, and shipment coordination.

• Respond to inquiries, quote requests, and service communications
• Assess freight requirements and prepare logistics solutions
• Coordinate shipment planning, booking, and operational execution
• Provide shipment status updates, exception notices, and delivery coordination
• Maintain records of business communications and service agreements
• Improve website functionality, content, and user experience
• Comply with legal, customs, and regulatory requirements
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Send service-related communications and follow-up correspondence

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Our website may use cookies and similar technologies to improve browsing experience, analyze traffic, and support core website functionality.

Types of Cookies Used

• Strictly Necessary Cookies: Required for basic website operation, session management, and security functions.
• Analytical / Performance Cookies: Used to collect aggregated data about website usage, page views, session duration, and traffic sources.
• Functional Cookies: Used to remember preferences or support enhanced website functionality.

Managing Cookies

You may configure your browser to refuse cookies or notify you when cookies are being set. Disabling cookies may affect certain website features.

We do not use cookies to track your activity across unrelated third-party websites or to serve behavioral advertising.

We do not sell, license, or transfer personal information to unaffiliated third parties for their own commercial purposes. We may share information only in limited circumstances.

Service Providers and Operational Partners

We may share relevant information with trusted parties who assist with logistics operations, including carriers, customs brokers, port agents, warehouse operators, and technology service providers.

Legal and Regulatory Requirements

We may disclose information when required by applicable law, regulation, court order, governmental authority, customs requirements, or trade compliance obligations.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

Protection of Rights

We may disclose information where we believe it is necessary to protect the rights, property, or safety of Pivot Shipping International, our clients, or the public.

Storage Location

Information collected through our website and communications may be stored on servers located in China, the United States, or other jurisdictions where our operational or technology partners maintain infrastructure.

Retention Period

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, support logistics services, maintain business records, and comply with applicable legal or regulatory obligations.

• The duration of an active business relationship or service engagement
• Legal obligations requiring retention of commercial and customs records
• Resolution of disputes, claims, or legal proceedings
• Legitimate business interests, including audit and compliance requirements

International Transfers

As an international logistics company operating across Asia and the United States, our services may require certain information to be transferred across national borders. We apply reasonable safeguards to protect such information.

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

• SSL encryption for data transmitted through our website
• Access controls limiting internal access to authorized personnel
• Regular review and update of security practices
• Confidentiality obligations for employees and contractors
• Incident response procedures for potential security events

No method of electronic transmission or storage is completely secure. While we use reasonable safeguards, we cannot guarantee absolute security of information transmitted over the internet.

Subject to applicable law, you may have rights regarding the personal information we hold about you.

• Right of Access: Request confirmation of whether we process your personal information and obtain a copy.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion where information is no longer necessary, subject to retention obligations.
• Right to Restriction: Request restricted processing in certain circumstances.
• Right to Object: Object to processing based on legitimate interests.
• Right to Data Portability: Receive information in a structured, machine-readable format where feasible.
• Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in Section 12. We may require identity verification before processing certain requests.

Our website may contain links to third-party websites, platforms, or resources not operated or controlled by Pivot Shipping International. These links are provided for convenience only.

We are not responsible for the content, privacy practices, or data handling of third-party websites. We encourage you to review their privacy policies before submitting information.

Our website and services are directed to business professionals and are not intended for individuals under the age of 18.

We do not knowingly collect, process, or retain personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Pivot Shipping International may modify or update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or applicable regulations.

The latest revision date will be shown on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

For material changes that significantly affect how we handle personal information, we may provide additional notice through our website or direct communication where appropriate.